Account and data
Export, deletion, login, verification email, and privacy/data-rights requests.
Support
Support and service status
Use this page for account, billing, data export/deletion, manuscript, AI generation, and incident questions. Public status is checked against the sanitized production API status endpoint.
Current status
This panel reports whether the public website rendered and whether the sanitized API status endpoint responded before the page loaded.
Web appOperational
APIOperational
DatabaseOperational
- Checked
- Jun 14, 2026, 4:06 AM
- Latency
- 121 ms
Contact support
Include your account email, organization name if relevant, affected novel or chapter title, and whether the issue affects billing, login, export/deletion, or manuscript work. Do not send passwords or API keys.
Founder-operated support target: first response within one business day for account, billing, and data requests.
[email protected]What support can handle
Billing
Plan status, Stripe checkout or portal problems, invoices, refunds, and organization access.
Writing workspace
Chapter autosave, import/export, AI generation failures, usage limits, and manuscript recovery triage.
Incident updates
For broad outages, this page will be updated first and support replies will reference the current incident state. Production operators should also follow the internal ops runbook.
https://novelforge.page/support